iPod touch screen too dark

Although there’s no official word from Apple as yet, in Walt Mossberg’s column at the Wall Street Journal he states

Also, some early iPod Touch units have had defective screens, where images appeared too dark. Apple says this problem affected a small number of units and is being remedied. My two test units displayed beautiful images.

during his review of the Apple iPod touch. Elsewhere there are many complaints regarding the iPods screen not displaying dark images and videos very well, the view is that they appear as if you are looking at the screen from an acute angle when in fact you are viewing it face on.

In fact the issue was highlighted over at iLounge in their own review and according to them some customers are being charged up to US$40 when attempting to return defective units along with the usual store staff attempts to blame the problem on customer high expectation or poor video encoding by the customer! Oh how I pine for the days when the customer was always right.

Come on Apple, sort this fiasco out, it was only a couple of weeks ago that you slashed the iPhone price by 33% in the US and had to placate the early-adopters with a $100 credit. Now you are trying to charge customers to get a faulty unit working. What’s the story?

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