July 12th, 2007
In a desparate bid to hang on to customers, AOL, the internet division of Time Warner Inc., have been offering as much as US$3000 to staff who retained a customer attempting to cancel their AOL services.
The mass customer exodus started after AOL were forced to offer previously paid services for free once other companies such as Google and Yahoo started to offer similar services for nothing. If customers wished to cancel their paid for AOL services then they had to contact the company via fax, mail or phone. AOL only started to provide an online cancellation service as of August last year. Tactics used by the customer service reps included endlessly transferring the call until the customer gave up, aggressive attitudes towards cancelling customers and repeatedly putting customers on hold.
AOL have averted a 48 state lawsuit over these tactics by forking out $3 million and promising to change their ways. Also if you were a customer who was still charged by AOL after attempting to close their account, you can request a refund from AOL - of course you have to prove that you attempted to close your account whilst you were still paying for their services, not easy to do for phone cancellations unless you record your phone calls ;)
One thing that strikes me is that the math doesn’t really add up. $3000 to retain a customer who at most is paying $26 a month? The customer would have to stay with AOL for almost ten years for them to re-coup the pay out. Insane or what? I know the math isn’t that straightforward but even so this highlights the shoddy mis-management at AOL in not providing free services to exisiting customers whilst giving them away to new. Very sad.
Any AOL customers out there wish to share their ‘cancellation’ experience?
Source: Yahoo
Featured tags: aol lawsuit
Sphere this entry»

Posted in Internet by JB | No Comments »
July 12th, 2007
Now we’re talking, this is about the most useful thing I’ve seen the iPhone do since its release. Nate True over at cre.ations.net has modified the open source software VNC so that all the Apple fans out there can access their Windows desktop via their snazzy new iPhone.
From his write-up of the VNC mod it sounds as if you are presented with a list of open windows on your desktop and by selecting one of them it is displayed on your iPhone. It also seems to use a funky text box input system for keyboard input as your desktop is viewed as a series of jpeg images and therefore no direct input is possible.
I do wonder how secure your VNC password would be, especially as you’d probably be using your iPhone to do this over someone else’s Wi-Fi network. But the theory is good and it sounds as if Nate has done a great job with this mod for VNC judging by comments on other blogs. Well done mate.
Source: The Boy Genius
Featured tags: iphone VNC windows
Sphere this entry»

Posted in Software by JB | No Comments »
July 11th, 2007
I’m all for combining your gadgets, so I was thrilled to see that Toshiba’s latest LCD TV offering the Regza H3300 has an integrated 300GB hard drive. If 300GB is not quite enough recording space for you, then there are external SATA ports to connect up your TB drives as well. The H3300 comes in two sizes, 46 and 52 inch, and both boast 1080p resolution with 120Hz refresh.
Both versions have dual HDMI inputs as well as a DVI port along with a VGA connector for the analog amongst us. These puppies will be available in Japan on the 20th of this month and are priced at $4,276 for the 46 inch and $5,099 for the 52.
There’s no news yet as to when they’ll be available in North America or the rest of the world for that matter, but I’ll certainly be checking them out when they arrive at my local Toshiba dealer.
Source: Electronista
Featured tags: H3300 regza toshiba
Sphere this entry»

Posted in Home Entertainment by JB | No Comments »
July 10th, 2007
Apparently TEAC have jumped on the touchscreen functionality bandwagon with their MP-600 media player. Its top capacity is a bit on the small side at 4GB but is it slim or what? Measuring a mere 9mm thick this little sucker will almost comfortably slip into your back pocket.
Check out the specs
* USB 2.0 Interface
* Supports mp3, wma, avi, jpg
* 3.5 inch LCD display
* CD/MMC slots
* FM radio and recorder (wav)
* A super slim 73×43x9 mm
* Weight 43g
Sounds good eh? Well the confusing thing is (well confusing for me at least) is that the specs on the TEAC website make no mention of the touch screen functionality. Yet many tech blogs are raving about it and all have sourced their info from this page on the French language website BestofMicro. BestofMicro mention the player’s ‘ecran tactile’ which means ‘touch screen’. Certainly there are icons on the display that would imply touch screen functionality such as a pause icon, yet it seems strange not to mention it in the marketing spiel. So what’s the story? Can I touch it or not?
If anyone out there has one of these slimline mini entertainment centers let us all know the true story.
Featured tags: mp 600 pmp teac
Sphere this entry»

Posted in Gadgets by JB | No Comments »